topic Re: Check phone line in Talk

Check phone line

Amy12345678910111 — Thu, 24 Nov 2022 16:37:26 GMT

I've had a message appear on the house phone as 'check phone line' for about 2 months now (had lots going on and not got round to trying to sort it til now) i can't reveive or make calls, there is not dialling tone etc, I was hoping it would just sort itself out but it's still happening.

I have tried all the self help diagnosis things and still not working.

Any help or advice greatly appreciated?

-Amy

Re: Check phone line

Daniel0210 — Thu, 24 Nov 2022 16:43:18 GMT

@Amy12345678910111
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later. Sky should be about to check the line and if necessary notify Openreach.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Check phone line

Lisa-P1987 — Thu, 24 Nov 2022 17:46:32 GMT

Thank you for escalating this. We have sent Amy12345678910111 an invite to chat 🙂

Re: Check phone line

Addie15 — Fri, 25 Nov 2022 14:59:26 GMT

Update-As this issue is resolved, we are closing this chat session now. If there is anything else we can help with, do not hesitate to reach out. Thank you.