topic Re: Unable to make or receive calls. in Talk

Unable to make or receive calls.

bondy77 — Tue, 22 Nov 2022 19:41:20 GMT

Interference/crackling on the line on and off for 3 or so weeks. Broadband seems unaffected. Neighbours have had similar issues

Re: Unable to make or receive calls.

GD1 — Tue, 22 Nov 2022 19:57:13 GMT

@bondy77 To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Unable to make or receive calls.

Addie15 — Wed, 23 Nov 2022 08:06:06 GMT

Hi there, thank you for escalating this. We have sent an invite to bondy77.

Re: Unable to make or receive calls.

Tom-W19 — Fri, 25 Nov 2022 09:33:08 GMT

Hi bondy77

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Unable to make or receive calls.

bondy77 — Fri, 25 Nov 2022 15:46:09 GMT

Hi
I couldn't access the message. I think the fault has been fixed. Not just me who was affected and it appears to be an area issue