topic Landline not working. Display gives No Line in Talk

Landline not working. Display gives No Line

kittybiscuits — Tue, 22 Nov 2022 17:57:16 GMT

Have tried a different phone on the line; still no dialling tone. If I ring in, I get the ringing tone on the line, but not in the house

It was a bit intermittent for a few days and then just went dead

Older partner can't use mobile and relies on landline, so very grateful for any help

Re: Landline not working. Display gives No Line

caesarome — Tue, 22 Nov 2022 18:09:49 GMT

@kittybiscuits

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline not working. Display gives No Line

Addie15 — Wed, 23 Nov 2022 08:08:22 GMT

Hi there, thank you for escalating this. We have sent an invite to kittybiscuits.

Re: Landline not working. Display gives No Line

Greenfingers001 — Wed, 23 Nov 2022 13:22:17 GMT

Update:

Spoke with @kittybiscuits, external fault found, Openreach booked in.

Thanks again for the escalation @caesarome have a great afternoon 🙂