topic can receive calls but cannot make calls in Talk

can receive calls but cannot make calls

sfitch — Tue, 22 Nov 2022 11:18:36 GMT

Hello,

Our phone has an issue where we cannot make outgoing calls but can receive incoming calls.

The phone will dial the number but then remain silent for 20 seconds or so and then beep a tone over and over

Re: can receive calls but cannot make calls

Highlinder — Tue, 22 Nov 2022 11:19:41 GMT

@sfitchDid this happe out of the blue or after you upgraded your package with Sky or Joined Sky?

Re: can receive calls but cannot make calls

sfitch — Tue, 22 Nov 2022 11:20:38 GMT

I recently upgraded to ultrafast, which should include sky talk. But yes it happened after I upgraded

Re: can receive calls but cannot make calls

Highlinder — Tue, 22 Nov 2022 12:32:55 GMT

@sfitchWhere is your phone plugged in just now? Is it still in the wall or is this now in the back of the router?

Re: can receive calls but cannot make calls

sfitch — Tue, 22 Nov 2022 12:40:55 GMT

@Highlinderhi, it's plugged into the back of the router, voice light is green

Re: can receive calls but cannot make calls

Highlinder — Tue, 22 Nov 2022 12:45:23 GMT

@sfitch I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: can receive calls but cannot make calls

Addie15 — Tue, 22 Nov 2022 12:54:08 GMT

Hi there, thank you for escalating this. We have sent an invite to sfitch.

Re: can receive calls but cannot make calls

sfitch — Sun, 04 Dec 2022 20:18:16 GMT

@Addie15hi, our chat got closed and i cant get in touch with you anymore

Re: can receive calls but cannot make calls

caesarome — Sun, 04 Dec 2022 20:22:17 GMT

I have alerted the again for you @sfitch so look out for it tomorrow. The chat automatically closes after 48 hours if there is no response from you.

Re: can receive calls but cannot make calls

Addie15 — Mon, 05 Dec 2022 08:25:33 GMT

Hi there, thank you for escalating this. We have sent an invite to sfitch.

Re: can receive calls but cannot make calls

Mr+Flibbles+86 — Wed, 14 Dec 2022 15:15:48 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks