topic Re: No dial tone in Talk

No dial tone

MyPlantsDie — Sun, 20 Nov 2022 19:55:09 GMT

I had broadband issues very slow and has been disconnecting for weeks really noisy line on calls Had a BT engineer out 8th Nov ,changed socket ran tests couldn't find a problem ,reset told to wait 10 days .Still noisy line on calls can't have a conversation,still slow broadband, still disconnecting and Friday lost landline completely now.Tried new phone,cables filters all the usual .

Trying to phone Sky to get help I just can't get through .

Help

Re: No dial tone

GD1 — Sun, 20 Nov 2022 19:58:36 GMT

@MyPlantsDie To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. It will be tomorrow at the earliest.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: No dial tone

Addie15 — Mon, 21 Nov 2022 08:13:01 GMT

Hi there, thank you for escalating this. We have sent an invite to MyPlantsDie.

Re: No dial tone

Addie15 — Mon, 21 Nov 2022 09:57:23 GMT

Update-We are closing this chat session now as timescale advised for resolution. If there is anything else we can do for you, please do not hesitate to reach out. Thank you.

Re: No dial tone

MyPlantsDie — Mon, 21 Nov 2022 09:59:39 GMT

to update i have spoken to support and it turns out there is an outage causing my issue .Im at the mercy of BT to resolve

thank you for everyones quick response to my issue

Re: No dial tone

MyPlantsDie — Sat, 26 Nov 2022 08:59:59 GMT

7 days now without a land line really poor

Re: No dial tone

Mark39 — Sat, 26 Nov 2022 09:44:05 GMT

As you rightly posted before, you're at the mercy of Openreach, I'm afraid. If resolving it means digging up footpaths etc the delay may be protracted as permissions have to be obtained before work can start.

Re: No dial tone

MyPlantsDie — Tue, 24 Jan 2023 21:56:45 GMT

And phoneline is again not working massive noise on the line can't make or receive calls and again Internet dropping utter garbage service

Re: No dial tone

caesarome — Tue, 24 Jan 2023 22:31:50 GMT

Do you want the messaging team to be alerted again ?

Re: No dial tone

MyPlantsDie — Thu, 26 Jan 2023 14:10:01 GMT

Hello no need ive had enough and am leaving Sky

Re: No dial tone

Mark39 — Thu, 26 Jan 2023 14:17:59 GMT

Unless you're going to Virgin, faults for all service providers are handled by Openreach, so switching isn't going to help.