topic Re: only 3 lights showing, no voice in Talk

only 3 lights showing, no voice

SH+Patel — Sat, 19 Nov 2022 19:28:14 GMT

I noticed yesterday (18/11l that I stopped receiving calls after 4pm. The Internet works fine, and I cannot receive or make calls. Only 3 lights appear but no voice light. I've rebooted and went through the online help and connected to the master socket and still the problem persists. I called at 530 issh today but an automated message suggest things are busy. Can I get some assistance please, I've been 24hours without a phone now.

Re: only 3 lights showing, no voice

GD1 — Sat, 19 Nov 2022 19:30:44 GMT

@SH+Patel Has your phone line been working prior to this? Was your phone connected to the hub at the time it last worked?

Re: only 3 lights showing, no voice

Highlinder — Sat, 19 Nov 2022 19:30:41 GMT

@SH+PatelHave you tried to call Sky again since you initial call, they are still open.

Re: only 3 lights showing, no voice

SH+Patel — Sat, 19 Nov 2022 19:38:56 GMT

My phone has never been directly contected to the hub but via an extension. I tried plugging in directly but makes no difference, the voice light should appear regardless and I believe that's the fundamental issue

Re: only 3 lights showing, no voice

SH+Patel — Sat, 19 Nov 2022 19:39:52 GMT

I'll try again tomorrow, im away at the moment. Thank you.