topic Re: Phone crackling in Talk

Phone crackling

ucyosip — Thu, 18 Aug 2022 16:31:26 GMT

Our landline started crackling badly about 2 weeks ago. It is every outgoing number and every handset. We've tested the cables, connections etc

Re: Phone crackling

Daniel0210 — Thu, 18 Aug 2022 16:41:13 GMT

@ucyosip

Apparently if you dial 17070 from your landline phone, then select quiet line test and immediately put the phone on mute or secrecy, if it still crackles its a line fault and you would need to contact Sky (if you can).

Re: Phone crackling

ucyosip — Thu, 18 Aug 2022 17:02:12 GMT

Thanks for the suggestion. Quiet line test does not appear to be one of the five options, and I want to report it to Sky, but in the way of all communications companies, they are impossible to communicate with

Re: Phone crackling

Daniel0210 — Thu, 18 Aug 2022 17:05:35 GMT

@ucyosip

As calling Sky may be an issue for you I’ve escalated your post to Sky and the Escalation Team may get in touch with you later or more likely tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the blue bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Phone crackling

Lisa-P1987 — Fri, 19 Aug 2022 10:44:36 GMT

Thank you for escalating this. We have sent ucyosip an invite to chat 🙂

Re: Phone crackling

ucyosip — Fri, 19 Aug 2022 14:01:59 GMT

Thanks Lisa, how do I do that? Just through exchanging messages like this?

Re: Phone crackling

Daniel0210 — Fri, 19 Aug 2022 14:03:59 GMT

@ucyosip

The link in my earlier post will explain.

Re: Phone crackling

Mr+Flibbles+86 — Mon, 22 Aug 2022 09:34:49 GMT

Update - This has been resolved on a private chat

Re: Phone crackling

ucyosip — Mon, 22 Aug 2022 11:22:44 GMT

Splitter arrived today and all sorted, thanks for your help Lisa.

Re: Phone crackling

NB29 — Tue, 15 Nov 2022 19:38:50 GMT

Hi, I have the same problem which hasn't resolved despite working my way through the quick fix guide. I have tried to call Sky on numerous occasions but I haven't been able to speak to anyone. Can anyone help?

I've tried a new phone both corded and cordless plus a new microfiber.

Re: Phone crackling

Daniel0210 — Tue, 15 Nov 2022 19:43:04 GMT

@NB29
I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Phone crackling

NB29 — Tue, 15 Nov 2022 19:44:50 GMT

Thank you

Re: Phone crackling

Tom-W19 — Wed, 16 Nov 2022 09:56:32 GMT

Thanks for escalating. We've sent an invite to NB29.

Re: Phone crackling

Tom-W19 — Sat, 19 Nov 2022 13:17:35 GMT

Hi NB29

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Phone crackling

NB29 — Sat, 19 Nov 2022 20:44:06 GMT

@ucyosip wrote:
Our landline started crackling badly about 2 weeks ago. It is every outgoing number and every handset. We've tested the cables, connections etc

Re: Phone crackling

Daniel0210 — Sat, 19 Nov 2022 20:48:09 GMT

@NB29 wrote:

@ucyosip wrote:

Our landline started crackling badly about 2 weeks ago. It is every outgoing number and every handset. We've tested the cables, connections etc

@NB29

Don't really understand your last post? Would you like your issue re-escalating to Sky?

Crackiling land line

NB29 — Sat, 19 Nov 2022 20:50:25 GMT

Hi, I have already opted about my issue and received a chat link from sky to which I replied

However now they have ended it because according to them I did not reply with 48 hours.

Sky customer services is appalling, you cannot get through to a human being and they cancel our message thread.

Can anyone help please?

Re: Phone crackling

NB29 — Sat, 19 Nov 2022 20:51:56 GMT

Yes please.

My landline is not clear at all. I have changed the microfilter and used a corded phone to no avail.

Re: Phone crackling

Daniel0210 — Sat, 19 Nov 2022 20:58:16 GMT

@NB29

Starting a separate thread is just confusing matters. I've merged it into this one. I have re-escalated your issue to chat who may get in touch tomorrow. As previously advised if you don't reply within 48 hours any chat invite will automatically close.

Re: Phone crackling

NB29 — Sat, 19 Nov 2022 21:36:06 GMT

Thank you however please noe that I did indeed reply with 48 hours.