topic Re: Where would I get my PO number in Talk

Where would I get my PO number

Cooper+62 — Wed, 31 Aug 2022 12:52:44 GMT

I have recently left sky and want to keep my landline number. My new provider are asking for a PO number and sky says this doesn't exist. Any one help

Re: Where would I get my PO number

Mark39 — Wed, 31 Aug 2022 13:27:30 GMT

I've never heard of a PO number, unless they're referring to a (General) Post Office number who were the forerunner of BT and Openreach. In any event I would take that to mean your landline number.

I don't know what other information your new provider would need (unless perhaps you're in the ROI?).

Re: Where would I get my PO number

Cooper+62 — Wed, 31 Aug 2022 14:08:57 GMT

Hi yes I am in ROI,

Re: Where would I get my PO number

Mark39 — Wed, 31 Aug 2022 15:29:27 GMT

As I understand it, in the ROI, you have to provide your landline number and UAN (which I think for Sky, is your Sky account number, but do check with them). I can't find any reference to a PO in COMREG requirements.

Re: Where would I get my PO number

Cooper+62 — Wed, 31 Aug 2022 16:01:03 GMT

Hi Mark

Thanks for that I provided my uan number but they are asking for a PO number I know before sky told me there wasn't one. Just wanted to keep my old number but its not looking like it. Thanks for your reply

Re: Where would I get my PO number

TimmyBGood — Thu, 01 Sep 2022 10:52:16 GMT

@Cooper+62

ComReg advise that they have a 'Consumer Care Team' for such situations.

https://www.comreg.ie/keep-your-phone-number-when-switching-provider/

Re: Where would I get my PO number

Maryo123 — Tue, 15 Nov 2022 14:22:11 GMT

Any luck in finding PO number.... Moving provider and they looking for PO number. Thanks

Re: Where would I get my PO number

Cooper+62 — Tue, 15 Nov 2022 16:50:01 GMT

Hi mary no I never got it in the end. Just kept on to my new provider saying i couldn't get one and eventually they worked around it. Best of luck