topic Phone line fault in Talk

Phone line fault

CN35 — Sun, 13 Nov 2022 14:51:38 GMT

Phone line not working rings but unable to answer tried multiple phones and none work, go the caller line just rings until answerphone kicks in.

anyone else had a problem similar

Re: Phone line fault

caesarome — Sun, 13 Nov 2022 16:12:12 GMT

@CN35

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone line fault

Lisa-P1987 — Sun, 13 Nov 2022 16:41:13 GMT

Thank you for escalating this. We have sent CN35 an invite to chat 🙂