topic Re: Phone is say check line cord in Talk

Phone is say check line cord

Pip36 — Sat, 12 Nov 2022 09:15:53 GMT

I can't make or receive phone calls, my phone is saying, please check line cord. I've checked all leads and connections, turned phone off at socket and ran a technical test. It still says it. Can anyone help please. I'm disabled so need my phone

Re: Phone is say check line cord

GD1 — Sat, 12 Nov 2022 09:21:02 GMT

@Pip36 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Phone is say check line cord

Lisa-P1987 — Sat, 12 Nov 2022 11:06:37 GMT

Thank you for escalating this. We have sent Pip36 an invite to chat 🙂

Re: Phone is say check line cord

KevNewMedia — Mon, 14 Nov 2022 08:50:43 GMT

Hi @Pip36

Welcome to the Sky Community.

I can see my colleague has sent you an invite to chat, to get a resolution for you. I'm not sure if you are aware, we have an accessibility service where you can get in touch with the team directly for all things sky. You can get in touch with them on the website here.

Re: Phone is say check line cord

Pip36 — Mon, 14 Nov 2022 10:06:06 GMT

Hi, yes they did an external test and shows a fault. A report to a technician has been requested to come out and sort it. Thanks