https://helpforum.sky.com/t5/Talk/No-landline-and-no-update-from-Sky-on-repair-progress/m-p/4149735#M78713 <P>We have been without phone since the end of October.&nbsp; We had an engineer visit and he diagnosed a broken line between the telegraph poles in the street and the work was scheduled tobe done in Nov 2nd.&nbsp; Sky promised an update on Thursday and called me back, contacted OpenReach and were assured that the work would be done 'within 48 hours'.&nbsp; Since then I have heard nothing and nothing has been done.&nbsp; We are still without landline and with slow broadband.&nbsp; The online servce checker just comes back with an automated message saying there is an outage and 'it may take some hours' to fix.&nbsp; The telephone helpline also now comes back with an automated message sayin that there is an outage and it is being worked - would I like to be notified when it has been fixed.&nbsp; I would rather have idea when it is going to be fixed, but there no longer seems to be any way to talk to a person.&nbsp;&nbsp;</P><P>Sky 'help' does seem to be supremely unhelpful in these circamstances.</P> Thu, 10 Nov 2022 12:18:19 GMT Justin+Halls 2022-11-10T12:18:19Z https://helpforum.sky.com/t5/Talk/No-landline-and-no-update-from-Sky-on-repair-progress/m-p/4149735#M78713 <P>We have been without phone since the end of October.&nbsp; We had an engineer visit and he diagnosed a broken line between the telegraph poles in the street and the work was scheduled tobe done in Nov 2nd.&nbsp; Sky promised an update on Thursday and called me back, contacted OpenReach and were assured that the work would be done 'within 48 hours'.&nbsp; Since then I have heard nothing and nothing has been done.&nbsp; We are still without landline and with slow broadband.&nbsp; The online servce checker just comes back with an automated message saying there is an outage and 'it may take some hours' to fix.&nbsp; The telephone helpline also now comes back with an automated message sayin that there is an outage and it is being worked - would I like to be notified when it has been fixed.&nbsp; I would rather have idea when it is going to be fixed, but there no longer seems to be any way to talk to a person.&nbsp;&nbsp;</P><P>Sky 'help' does seem to be supremely unhelpful in these circamstances.</P> Thu, 10 Nov 2022 12:18:19 GMT https://helpforum.sky.com/t5/Talk/No-landline-and-no-update-from-Sky-on-repair-progress/m-p/4149735#M78713 Justin+Halls 2022-11-10T12:18:19Z https://helpforum.sky.com/t5/Talk/No-landline-and-no-update-from-Sky-on-repair-progress/m-p/4149741#M78714 <P>If you want updates then you are going to have to call Sky as we are customers here so can't help you with this. Sky will be at the mercy&nbsp;of Openreach and what probably hasn't helped if that they have been taking strike action recently so there is probably a back log of work like this to be done.</P> Thu, 10 Nov 2022 12:23:48 GMT https://helpforum.sky.com/t5/Talk/No-landline-and-no-update-from-Sky-on-repair-progress/m-p/4149741#M78714 caesarome 2022-11-10T12:23:48Z