https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148469#M78663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;ok thankyou, i will chase it up with them tomorrow if the problem remains.</P> Wed, 09 Nov 2022 16:16:09 GMT samc850 2022-11-09T16:16:09Z https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148395#M78653 <P>New FTTP installed yesterday, broadband working fine, i can make calls but i can not seem to receive them, just has a long dial tone when ringing my number.</P> Wed, 09 Nov 2022 15:31:58 GMT https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148395#M78653 samc850 2022-11-09T15:31:58Z https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148404#M78655 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3668294">@samc850</a>Where is your phone plugged into and when did your activation happen?</P> Wed, 09 Nov 2022 15:36:40 GMT https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148404#M78655 Highlinder 2022-11-09T15:36:40Z https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148420#M78659 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;hello, the phones plugged into the router (and not the old phone line socket)&nbsp;</P> Wed, 09 Nov 2022 15:47:29 GMT https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148420#M78659 samc850 2022-11-09T15:47:29Z https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148423#M78660 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp; and the activation was yesterday morning</P> Wed, 09 Nov 2022 15:49:46 GMT https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148423#M78660 samc850 2022-11-09T15:49:46Z https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148453#M78662 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3668294">@samc850</a>If this is still the same by tomorrow I would give Sky a call to see if they can get someone out to look into it. Just dial 150 on your landline and follow the instructions below to get around the automated system</P><P>&nbsp;</P><P>When you call you will be asked if this is about Sky mobile say " No ", you will then be asked the nature of the call say " Technical ". You will then be asked for a mobile number give it if you are not already calling from your mobile, you will then be asked to hang up when you get the text " DO NOT HANG UP". You will then be asked do you wish to hang up say " No ", you will then be put into the queue to speak to an advisor.</P> Wed, 09 Nov 2022 16:11:23 GMT https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148453#M78662 Highlinder 2022-11-09T16:11:23Z https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148469#M78663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;ok thankyou, i will chase it up with them tomorrow if the problem remains.</P> Wed, 09 Nov 2022 16:16:09 GMT https://helpforum.sky.com/t5/Talk/New-Fibre-phone-line-problem/m-p/4148469#M78663 samc850 2022-11-09T16:16:09Z