topic On making a call I am told number does not exist every time in Talk

On making a call I am told number does not exist every time

Derek+Child — Wed, 09 Nov 2022 15:17:10 GMT

Has anyone fixed a problem where making a landline call always gets the response " number does not exist"

I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advice?

Lydiarose — Wed, 09 Nov 2022 15:09:15 GMT

From my landline I get the message saying the number is not available when I phone mobile number or 0800 numbers.

Re: On making a call I am told number does not exist every time

Highlinder — Wed, 09 Nov 2022 15:19:25 GMT

@Derek+ChildIs this a local number or outside your area?

Re: I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advi

Highlinder — Wed, 09 Nov 2022 15:20:23 GMT

@LydiaroseHave you just moved to Sky or has there been any other issues with your line before this?

Re: I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advi

Lydiarose — Wed, 09 Nov 2022 15:32:41 GMT

Hi, I've been on sky for several years, but this problem has only just started. However I did have a problem on Monday whereby my line was engaged when others called me. I tried a few things but it seemed to sort itself over night somehow and the next day I could receive calls.

Re: I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advi

Highlinder — Wed, 09 Nov 2022 15:39:37 GMT

@LydiaroseLooks like the issue never went away, might be a good idea to give Sky a call on your landline if you can get through. If you can't come back and let us know. Just dial 150 and follow the instructions to get around the automated system.

When you call you will be asked if this is about Sky mobile say " No ", you will then be asked the nature of the call say " Technical ". You will then be asked for a mobile number give it if you are not already calling from your mobile, you will then be asked to hang up when you get the text " DO NOT HANG UP". You will then be asked do you wish to hang up say " No ", you will then be put into the queue to speak to an advisor.

Re: I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advi

Lydiarose — Wed, 09 Nov 2022 15:41:43 GMT

Thanks @Highlinder I'll give that a go. Cheers.

Re: On making a call I am told number does not exist every time

Morgan+M84 — Wed, 09 Nov 2022 15:42:44 GMT

Sorry I don't have a solution but having the same difficulties. Calling mobile and landline numbers

Re: On making a call I am told number does not exist every time

Daniel0210 — Wed, 09 Nov 2022 15:50:44 GMT

There are similar issues calling Sky at the moment and with Sky mobile calls. Sky are already aware. May be connected?

Re: On making a call I am told number does not exist every time

Nickyad — Wed, 09 Nov 2022 16:29:25 GMT

I have the same problem trying to make calls it says number does not exist does anyone know if it is getting fixed?

Re: On making a call I am told number does not exist every time

Daniel0210 — Wed, 09 Nov 2022 16:40:00 GMT

@Nickyad

Sky are working on the calls from mobile issue. As the same message is causing you an issue on your landline I'm guessing it's connected, and it is a guess. Your duplicate post has been removed.

Can’t make calls out

bluenose4ever — Wed, 09 Nov 2022 16:46:17 GMT

I can't make calls out but can receive

Re: On making a call I am told number does not exist every time

Martym890 — Wed, 09 Nov 2022 16:49:07 GMT

My elderly 90 year old mother who lives alone is also having this issue - it started earlier today. But this only affects calling mobiles.

She can receive calls from any number and can call landlines. But when she calls any mobile number it says the number is unobtainable.

I have had to set up sky forwarding with Sky on my home account so she can call me on my landline number - so I can forward calls to my mobile so she can contact me in emergencies when I am out and about. I had to sign up and pay £2.50 for the privilege for the month - not a big deal but it is a bit annoying if the problem is being caused by Sky.

Re: I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advi

Martym890 — Wed, 09 Nov 2022 16:51:39 GMT

My mother has the same issue which started today.

When she calls mobile numbers it says they are unobtainable - landlines are fine.

This seems to be affecting multiple Sky talk users?!

Re: I cant make phonecalls to mobiles or 0800 numbers but can receive and make local calls. Any advi

Highlinder — Wed, 09 Nov 2022 17:09:44 GMT

@Martym890Finding out this is an ongoing issue.

Re: Can’t make calls out

Highlinder — Wed, 09 Nov 2022 17:11:15 GMT

@bluenose4everDid this issue just start today?

Can’t phone out

CharW12 — Wed, 09 Nov 2022 18:19:11 GMT

Hi. I can't make any out going calls. Every number says this number doesn't exist but I can receive phone calls. I have switched phone off and back on. I have wifi and 4g too.

I’ve tried to call sky number not recognized

Poppyfs — Wed, 09 Nov 2022 18:22:47 GMT

I've tried to call sky but telephone number not recognised even though used same number before

Re: Can’t phone out - I have the same!! Very frustrating 😭

CC31 — Wed, 09 Nov 2022 18:25:40 GMT

Do we know when this will likely be resolved?

Re: I’ve tried to call sky number not recognized

Daniel0210 — Wed, 09 Nov 2022 18:35:01 GMT

@Poppyfs
There are issues calling Sky at the moment and with Sky mobile calls. Sky are already aware.