https://helpforum.sky.com/t5/Talk/Land-line-not-working/m-p/4148160#M78642 <P>I am now entering my second week without a working telephone line despite being told bt working on it. Engineer arranged again as previous appointments not kept but cannot arrive until another week. Is this usual.</P><P>Broadband is working fine.</P> Wed, 09 Nov 2022 12:36:54 GMT Adrian300 2022-11-09T12:36:54Z https://helpforum.sky.com/t5/Talk/Land-line-not-working/m-p/4148160#M78642 <P>I am now entering my second week without a working telephone line despite being told bt working on it. Engineer arranged again as previous appointments not kept but cannot arrive until another week. Is this usual.</P><P>Broadband is working fine.</P> Wed, 09 Nov 2022 12:36:54 GMT https://helpforum.sky.com/t5/Talk/Land-line-not-working/m-p/4148160#M78642 Adrian300 2022-11-09T12:36:54Z https://helpforum.sky.com/t5/Talk/Land-line-not-working/m-p/4148179#M78643 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3667440">@Adrian300</a>&nbsp;</P> <P>There have been quite a few 'lost days' due to the Communication Workers Union (incorporating lots of Openreach staff) recently taking industrial action which has caused delays to both installations and repairs.&nbsp;<BR /><BR />See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. <A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full working days <STRONG>from when you first report the fault to Sky, </STRONG>you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.</P> Wed, 09 Nov 2022 12:54:04 GMT https://helpforum.sky.com/t5/Talk/Land-line-not-working/m-p/4148179#M78643 Daniel0210 2022-11-09T12:54:04Z