topic Re: Landline phone not working error message in Talk

Landline phone not working error message

wanbli — Mon, 07 Nov 2022 10:49:06 GMT

My landline phone has suddenly not working iv had the phone a few years, different things come up on the display of my cordless phone, at times i can go to my address book and call the person and it dials up, but nothing no sound but it counts up as if your on the phone, other times i get a error saying " line cord error please check

Re: Landline phone not working error message

Daniel0210 — Mon, 07 Nov 2022 11:56:41 GMT

@wanbli

You could try running a line test. Using the below link you can run a line test and complete some checks and it may save you from needing to ring Sky.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If a fault is then detected outside of your home, Sky will automatically notify Openreach and an engineer will be sent out to investigate. You can run the line test using your mobile phones 3G/4G connection by logging in with your Sky ID.

Re: Landline phone not working error message

wanbli — Mon, 07 Nov 2022 13:26:29 GMT

Hi Thanks,

i did try that but comes up with broadband fine also wifi, as im able to get online, iv tried another phone into the socket but same fault.

Re: Landline phone not working error message

caesarome — Mon, 07 Nov 2022 13:29:22 GMT

@wanbli

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline phone not working error message

Greenfingers001 — Mon, 07 Nov 2022 13:30:54 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Landline phone not working error message

Addie15 — Mon, 07 Nov 2022 14:39:29 GMT

Update-We have booked an engineer to resolve this issue, hence we consider this matter resolved on our end. If there is anything else we can help with, please do not hesitate to reach out. Thank you.

Re: Landline phone not working error message

wanbli — Mon, 07 Nov 2022 14:40:26 GMT

Thank you so much i got help on chat he found a fault and will get it seen to.

Re: Landline phone not working error message

wanbli — Mon, 07 Nov 2022 14:42:50 GMT

Thank you so much for helping me