topic Re: Landline showing line cord error. Please check in Talk

Landline showing line cord error. Please check

Siodanni — Fri, 04 Nov 2022 15:01:18 GMT

Have tried turning off , unplugging etc , also plugged in different hand set and still showing message.

Re: Landline showing line cord error. Please check

cookiemonsteruk — Fri, 04 Nov 2022 15:03:10 GMT

@Siodanni

Do you have any other means of contacting sky ?

Re: Landline showing line cord error. Please check

caesarome — Fri, 04 Nov 2022 17:31:11 GMT

@Siodanni

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline showing line cord error. Please check

Addie15 — Fri, 04 Nov 2022 17:48:17 GMT

Hi there, thank you for escalating this. We have sent an invite to Siodanni.

Re: Landline showing line cord error. Please check

Tom-W19 — Sat, 05 Nov 2022 09:54:42 GMT

After speaking with Siodanni we accessed the account and ran a line test which detected an external fault on the line and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Siodanni and thanks again.