topic Re: No text, no engineer in Talk

No text, no engineer

Steph+P — Fri, 04 Nov 2022 15:28:47 GMT

NO LAND LINE Since 28th October 2022. NO MOBILE SIGNAL as in dead signal area. Engineer booked for today between 1 and 6pm. No tracking text as I cannot always get texts on mobile as no signal. Elderly with health problems , on my own , no transport...no landline. Who do I contact?

Re: No text, no engineer

Daniel0210 — Fri, 04 Nov 2022 15:41:25 GMT

@Steph+P wrote:

NO LAND LINE Since 28th October 2022. NO MOBILE SIGNAL as in dead signal area. Engineer booked for today between 1 and 6pm.

@Steph+P

A bit early to be contacting Sky. It's only 3.30. Openreach may be working on the issue remotely.

edit: Sky won't receive any update from Openreach until tomorrow at the earliest so pointless contacting Sky today anyway.

Re: No text, no engineer

Mark39 — Fri, 04 Nov 2022 15:46:09 GMT

@Steph+P I agree with @Daniel0210 . The engineer will only call at your home if that's where the fault is detected, when Openreach investigate. If the fault isn't fixed and you have the means to call them, don't ring Sky until mid evening, as they won't have received an update from Openreach until at least then. Failing that, and if you're able to participate in a private online chat tomorrow, post again and someone here will be able to alert Sky.

Re: No text, no engineer

TimmyBGood — Fri, 04 Nov 2022 16:07:41 GMT

@Steph+P wrote:

NO LAND LINE Since 28th October 2022.

Unfortunately faults notified by a subscriber to an ISP/telco on a Friday don't even reach the bottom of an Openreach job queue until the following Monday morning.

Re: No text, no engineer

Daniel0210 — Fri, 04 Nov 2022 16:09:45 GMT

@Steph+P

On the upside this link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.