topic Re: phone line dead, in Talk

phone line dead,

steve+284 — Fri, 04 Nov 2022 11:42:04 GMT

After slow internet the last few days the phone is now dead. Internet went dead at the same time but now (the next day) it's working, but was very slow (tab thing spinning) trying to get on here.

I haven't got a working mobile phone so I can't phone for assistance.

TV also broke (not my week) so the last 24 hours has been horrible. Retired and I live on my own.

Not made that up for sympathy, it's actually true.

Steve

Re: phone line dead,

cookiemonsteruk — Fri, 04 Nov 2022 11:44:32 GMT

@steve+284

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: phone line dead,

steve+284 — Fri, 04 Nov 2022 12:06:39 GMT

It's the old small square box, Sky+, 3 white lights when working OK.

Phone went dead but broadband working has happened a few times before after heavy rain.

Heavy rain again very recently.

Re: phone line dead,

cookiemonsteruk — Fri, 04 Nov 2022 12:11:03 GMT

@steve+284

Keep an eye on the forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: phone line dead,

Addie15 — Fri, 04 Nov 2022 12:14:44 GMT

Hi there, thank you for escalating this. We have sent an invite to steve+284.