topic Check phone line in Talk

Check phone line

PatriciaSarah — Fri, 04 Nov 2022 10:15:52 GMT

My landline seems to be down. The phone shows the message 'check phone line'. There is no beep sound, cannot make or receive calls.
I have checked all the online advises. Could I please get into contact/chat with a SKY representative?

Re: Check phone line

Daniel0210 — Fri, 04 Nov 2022 10:19:07 GMT

@PatriciaSarah

To see if they can confirm an external fault and notify Openreach I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Check phone line

Addie15 — Fri, 04 Nov 2022 11:09:16 GMT

Hi there, thank you for escalating this. We have sent an invite to PatriciaSarah.

Re: Check phone line

Addie15 — Fri, 04 Nov 2022 12:00:54 GMT

Update-We have booked an engineer for this issue to be resolved. Hence, we are closing this chat now. If there is anything else we can help with, please do not hesitate to reach out. Thanks.