topic Re: Unable to hear other party's voice on phone in Talk

Unable to hear other party's voice on phone

Patty1941 — Thu, 03 Nov 2022 14:39:40 GMT

Hope someone can help me. When using my landline phone whether for an outgoing call or an incoming call, the other party is able to hear my voice but I'm unable to hear theirs. I have tried using a different handset, have checked the lights on the router and gone through the troubleshooting checklist on the Sky website but all to no avail. Can anyone help me?

Re: Unable to hear other party's voice on phone

Highlinder — Thu, 03 Nov 2022 14:43:51 GMT

@Patty1941 Has this happened as you have changed broadband and phone package. You mentioned lights on the router, does your router have a voice light?

Re: Unable to hear other party's voice on phone

Patty1941 — Fri, 04 Nov 2022 08:27:12 GMT

Hi. thanks for your reply. No I haven't changed broadband or phone for a few years. Yes the voice lights are on on the router.

Re: Unable to hear other party's voice on phone

Highlinder — Fri, 04 Nov 2022 09:44:28 GMT

@Patty1941Is your phone plugged into the back of the router if there is a voice light on the router?

Re: Unable to hear other party's voice on phone

Patty1941 — Fri, 04 Nov 2022 12:31:03 GMT

sorry I gave you the wrong info. My router doesnt have a voice light. I have attached a photo of my router.

Re: Unable to hear other party's voice on phone

caesarome — Fri, 04 Nov 2022 13:27:13 GMT

@Patty1941

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Unable to hear other party's voice on phone

Patty1941 — Mon, 07 Nov 2022 05:50:15 GMT

Hi. I have not yet received any blue/red bubble at the bottom of the screen. Can anyone please help me?

Re: Unable to hear other party's voice on phone

caesarome — Mon, 07 Nov 2022 05:51:34 GMT

I have alerted Sky again for you, so it should appear sometime later today.

Re: Unable to hear other party's voice on phone

Patty1941 — Mon, 07 Nov 2022 08:02:07 GMT

thank you

Re: Unable to hear other party's voice on phone

Patty1941 — Tue, 08 Nov 2022 06:46:16 GMT

Hello. I still haven't received anything from Sky. Please can you help me?

Re: Unable to hear other party's voice on phone

caesarome — Tue, 08 Nov 2022 09:41:22 GMT

I have tried again for you but if they don't contact you today you will have to find a way to report this to Sky yourself.

Re: Unable to hear other party's voice on phone

Mr+Flibbles+86 — Tue, 08 Nov 2022 09:49:40 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Unable to hear other party's voice on phone

Greenfingers001 — Thu, 10 Nov 2022 10:00:45 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂