topic Re: Phone Line Fault in Talk

Phone Line Fault

Lost77 — Mon, 31 Oct 2022 17:30:20 GMT

Our landline phone is saying 'Check Phone Line' and there is no dial tone. We can't make outgoing or receive incoming calls.

I cannot find anywhere to test the line on Sky's help page.

Does anyone have any ideas of how to get this sorted?

Thanks.

Re: Phone Line Fault

jamesn123 — Mon, 31 Oct 2022 17:55:26 GMT

Hi @Lost77

You can check the status of your local area and run tests here https://www.sky.com/help/servicestatus/broadband-and-talk

Re: Phone Line Fault

Tom-W19 — Tue, 01 Nov 2022 11:50:21 GMT

Hi @Lost77

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone Line Fault

Mr+Flibbles+86 — Thu, 03 Nov 2022 13:34:45 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks