topic Re: phone is not working in Talk

phone is not working

Rob8851 — Thu, 03 Nov 2022 11:56:35 GMT

My phone is not working and consequently the broadband is not either. The 'bot' and website are useless. Has anyone had experience of how to get a line fixed?

Re: phone is not working

Highlinder — Thu, 03 Nov 2022 12:03:03 GMT

@Rob8851 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: phone is not working

Rob8851 — Thu, 03 Nov 2022 12:18:49 GMT

Hi,

I already did this several times after going around in circles within the website.

Simply tells me what I alraedy knwo.....Broadband is not working.

Phone has no connection, broadband is dead....I'm no expert but to me it seems there is an external connection issue.

Your input would be appreciated....Thanks

Re: phone is not working

caesarome — Thu, 03 Nov 2022 12:23:42 GMT

Does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services

Re: phone is not working

Rob8851 — Thu, 03 Nov 2022 12:29:12 GMT

Hi,

the check states 'There are no known issues affecting your Sky Broadband & Talk service'.

All I can read from that is that there may be an 'unknown' issue?!?

Re: phone is not working

caesarome — Thu, 03 Nov 2022 13:17:23 GMT

What is the result if you enter your phone number here:

https://www.sky.com/help/servicestatus/broadband-and-talk