topic Re: Landline not working but broadband OK in Talk

Landline not working but broadband OK

Mrs+Paul — Wed, 02 Nov 2022 15:15:46 GMT

My landline isn't working - there is no dial tone but the phone will still ring. The phone is displaying the message check phone line. A relative is in hospital and I need to be contactable. My broadband is fine. I have tried all the steps on the guide but they haven't helped.

Re: Landline not working but broadband OK

Highlinder — Wed, 02 Nov 2022 16:22:29 GMT

@Mrs+Paul Has this just happened out of the blue or have you upgraded your Sky broadband package.

Re: Landline not working but broadband OK

Mrs+Paul — Wed, 02 Nov 2022 17:12:49 GMT

Thanks for your reply, it did just happen out of the blue. I borrowed a neighbour's phone to report the issue and Sky found a fault on the line which Openreach are booked to come and look at. I just never realised that broadband could work whilst the phone line didn't!

Re: Landline not working but broadband OK

Highlinder — Wed, 02 Nov 2022 17:34:00 GMT

@Mrs+PaulGlad that you got to the bottom of it and the fault is getting fixed.

When you say you borrowed a phone to call Sky. I take it this was a mobile phone and not another landline phone to plug into your own line and that was working?

Re: Landline not working but broadband OK

Mrs+Paul — Wed, 02 Nov 2022 18:04:05 GMT

Tee hee no - I mean I made the call to Sky from my neighbour's landline!

Re: Landline not working but broadband OK

Highlinder — Wed, 02 Nov 2022 22:02:59 GMT

@Mrs+Paul Thank you for clearing that up.