topic Re: Fibre phone line issues in Talk

Fibre phone line issues

Harrisonactor — Wed, 02 Nov 2022 14:05:55 GMT

All internet working fine, but my phone line is out of commission. Can't even call in to sky as mobile isn't working either (separate company). Have done all tests, phone says line cord issue. But everything is fine on internal connections.

Re: Fibre phone line issues

Mark39 — Wed, 02 Nov 2022 14:09:50 GMT

Is this a new problem, or has,your phone not worked since your fibre installation? Is your phone plugged into your broadband Hub? It won't work from a standard wall socket.

Re: Fibre phone line issues

cookiemonsteruk — Wed, 02 Nov 2022 14:11:16 GMT

@Harrisonactor

Post moved to sky talk

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Fibre phone line issues

Harrisonactor — Wed, 02 Nov 2022 14:12:01 GMT

New problem, has been fine until today and yes it's plugged into the hub.

Re: Fibre phone line issues

cookiemonsteruk — Wed, 02 Nov 2022 14:17:09 GMT

@Harrisonactor

As above this has been escalated to community chat team. Keep logged onto the forum using chrome and hopefully sky will send an invite to chat

Re: Fibre phone line issues

Mr+Flibbles+86 — Wed, 02 Nov 2022 15:06:05 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Fibre phone line issues

Addie15 — Fri, 04 Nov 2022 17:20:23 GMT

Update-We are closing this session now due to no further response in 48 hours. If you still need help, please get back to us, so we can re-escalate this for you. Thanks.