topic Re: noise on the line in Talk

noise on the line

RJT44 — Tue, 25 Oct 2022 07:54:08 GMT

my phone line just crackles. It was all fine up until yesterday and the online help is unhelpful as it takes me round in circles and gets me nowhere.

I cant ring as the line crackles and I have limited mobile connection where I live. I simply want to report a fault and yes, I have completed the online help to no effect

Re: noise on the line

Highlinder — Tue, 25 Oct 2022 08:53:39 GMT

@RJT44 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: noise on the line

Greenfingers001 — Tue, 25 Oct 2022 08:55:48 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: noise on the line

Lisa-P1987 — Thu, 27 Oct 2022 10:20:45 GMT

Update – We are still looking to help you RJT44. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: noise on the line

RJT44 — Wed, 02 Nov 2022 12:33:16 GMT

It's a pitty sky doesn't use my declared email address rather than their default setting to my sky mail which I haven't used in years, so despite your requests to contact me, I simply haven't seen your efforts.

Re: noise on the line

Daniel0210 — Wed, 02 Nov 2022 12:44:34 GMT

@RJT44

Do you want your issue re-escalating?

Re: noise on the line

Mark39 — Wed, 02 Nov 2022 13:11:48 GMT

@RJT44 wrote:

It's a pitty sky doesn't use my declared email address rather than their default setting to my sky mail which I haven't used in years, so despite your requests to contact me, I simply haven't seen your efforts.

You don't need to an email prompt. Just look out for the blue/red chat bubble here.

Check the email address linked to your Sky account.