topic Re: Landline dead in Talk

Landline dead

Zackydog — Tue, 01 Nov 2022 17:23:53 GMT

Hi my landline went dead this morning - I've gone through the online checks but it just comes up with call sky but I've been calling all day and just been told to call back later when it's less busy. Have checked phones, batteries, cabling and phone connections- no change. Just rings when you try it on a mobile but nothing on the landline end.
can anyone help?

Re: Landline dead

caesarome — Tue, 01 Nov 2022 18:00:15 GMT

@Zackydog

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline dead

Zackydog — Tue, 01 Nov 2022 19:16:54 GMT

Many thanks much appreciated!

Re: Landline dead

Tom-W19 — Wed, 02 Nov 2022 11:06:18 GMT

Thanks for escalating. We've sent an invite to Zackydog.

Re: Landline dead

Addie15 — Fri, 04 Nov 2022 12:22:29 GMT

Update-Due to no further response in 48 hours, we are closing this chat now. If you still need help, please do not hesitate to get in touch. Thanks.