topic Re: Landline phone installation in Talk

Landline phone installation

FamRibeirAlves — Mon, 31 Oct 2022 17:29:38 GMT

Hi! I'm Sky customer for over 2 years now. Because we own a small business and we mainly work from home, we now need a landline phone - it's in our contract with sky (broadband and talk) - what do I need to do? Should I just buy a phone and connect it myself or do I need to do anything additionally?

Re: Landline phone installation

Mark39 — Mon, 31 Oct 2022 17:36:00 GMT

Yes, if you already subscribe to Sky Broadband/Talk all you need to do is buy a handset and plug it in. By all means post back if you encounter any problems.

Do be aware that business use of Sky Talk/Broadband is specifically excluded in the terms and conditions you've signed up to. It means that if there's a fault you won't get any priority when it comes to being fixed, and Sky won't accept financial liability for any issues arising from loss of service etc.

Re: Landline phone installation

FamRibeirAlves — Mon, 31 Oct 2022 17:45:03 GMT

Thank you for your help!

Re: Landline phone installation

MarcAsh — Thu, 29 Jun 2023 12:16:59 GMT

Hi similar to the person above I am working from home. I have built an office above my garage but need to install a phone line.
can sky do this for me?

Re: Landline phone installation

Mark39 — Thu, 29 Jun 2023 12:32:31 GMT

@MarcAsh if there's no landline already to your property, Sky can arrange with Openreach for one to be installed for you. They won't install a second line. As before, note that Sky's contract doesn't support business use.