topic Re: Phone Line Fault in Talk

Phone Line Fault

AndNik1974 — Sun, 30 Oct 2022 21:18:09 GMT

Cannot make or receive any phone calls.

Broadband is working fine, albeit at a slower speed.

Tried the details listed in the link below, in the hope that there might be a test line option, but none was found.

https://www.sky.com/help/articles/fix-phone-problems-start

Can this please be escalated?

Re: Phone Line Fault

caesarome — Sun, 30 Oct 2022 21:58:39 GMT

@AndNik1974

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone Line Fault

Addie15 — Mon, 31 Oct 2022 08:06:57 GMT

Hi there, thank you for escalating this. We have sent an invite to AndNik1974.

Re: Phone Line Fault

Addie15 — Mon, 31 Oct 2022 09:59:45 GMT

Update-We have booked an engineer for AndNik1974's issue to be fixed. Therefore, we consider this resolved on our end, and we are closing this session now. If there is anything else we can help with, please do not hesitate to reach out. Thanks.