topic Re: broadband activated 28/10/22. TV is OK but telephone is dead in Talk

broadband activated 28/10/22. TV is OK but telephone is dead

rogergren — Sun, 30 Oct 2022 17:34:42 GMT

New sky package includes TV & telephone. New sky box installed 28/10/22 & TV was live later that day but telephone now dead so cannot make nor receive calls

Re: broadband activated 28/10/22. TV is OK but telephone is dead

GD1 — Sun, 30 Oct 2022 17:40:08 GMT

@rogergren Your post has been moved to the correct forum as this isn't related to Sky acessibility services.

Is there voice light on the hub? If yes have you plugged your phine into the back of the hub?

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Highlinder — Sun, 30 Oct 2022 17:41:08 GMT

@rogergren If your router has 4 lights on it and are green you will need to plug your phone into the back of the router. Otherwise you will need to run through the phoneline troubleshooting.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Tom-W19 — Tue, 01 Nov 2022 11:53:20 GMT

Hi @rogergren

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Mr+Flibbles+86 — Thu, 03 Nov 2022 13:35:13 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks