topic Re: No landline connection in Talk

No landline connection

Pieman500 — Sat, 29 Oct 2022 14:11:20 GMT

Unfortunately my landline connection has stopped working completely. I've completed the recommended checks on the Sky Troubleshooting page and it hasn't fixed it.

Would it be possible to have this issue escalated please?

Thanks in advance

Re: No landline connection

cookiemonsteruk — Sat, 29 Oct 2022 14:14:18 GMT

@Pieman500

Is your broadband working as it should

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: No landline connection

Pieman500 — Sat, 29 Oct 2022 14:24:25 GMT

Router Statistics

System Up Time: 1322:51:53

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 250830308 376451738 0 8675 13545 373:54:08 LAN Up 24951574 3727260 0 31462 4134 1322:51:53 WLAN (2.4 GHz) Up 52920343 44975220 0 15675 151 1322:50:45 WLAN (5 GHz) Up 534376949 358770775 0 0 0 1322:50:09

Broadband Link Downstream Upstream Connection Speed 79999 kbps 20000 kbps Line Attenuation D1(9.8 dB) , D2(19.2 dB) , D3(29.6 dB) U0(2.3 dB) , U1(14.2 dB) , U2(22.6 dB) Noise Margin 5.4 dB 11.6 dB

Re: No landline connection

cookiemonsteruk — Sat, 29 Oct 2022 14:28:44 GMT

@Pieman500

keep an eye on the forum using preferrably a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: No landline connection

Pieman500 — Sat, 29 Oct 2022 14:34:30 GMT

Excellent, thanks very much cookiemonsteruk👍 much appreciated.

Re: No landline connection

cookiemonsteruk — Sat, 29 Oct 2022 14:35:52 GMT

@Pieman500

It may be today or tomorrow before sky send out the initial contact

Re: No landline connection

Addie15 — Sat, 29 Oct 2022 14:46:52 GMT

Hi there, thank you for escalating this. We have sent an invite to Pieman500.

Re: No landline connection

Greenfingers001 — Sat, 29 Oct 2022 17:00:10 GMT

Update:

Spoke with @Pieman500, service checker found external faults so Openreach engineer booked.

Thanks again for the escalation have a great weekend 🙂