topic cant receive calls via landline in Talk

cant receive calls via landline

MrParts — Thu, 27 Oct 2022 12:50:59 GMT

Similar issue as what others have had.

I have a dial tone on my home landline, but am unable to receive calls. If I call my landline from my mobile, it just says number busy but sometimes it connects fine - ie its not a constant fault. been going on for over a week. Broadband is working ok and I have been through the online faultfinding process and all was ok.

Re: cant receive calls via landline

Highlinder — Thu, 27 Oct 2022 14:45:39 GMT

@MrPartsAre you able to call Sky and report this fault via your mobile?

Re: cant receive calls via landline

caesarome — Thu, 27 Oct 2022 15:32:52 GMT

@MrParts

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: cant receive calls via landline

Lisa-P1987 — Thu, 27 Oct 2022 16:12:49 GMT

Thank you for escalating this. We have sent MrParts an invite to chat 🙂

Re: cant receive calls via landline

Greenfingers001 — Sat, 29 Oct 2022 16:22:10 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂