topic Re: Cannot make or receive VOIP calls in Talk

Cannot make or receive VOIP calls

AlanTutticornet — Tue, 25 Oct 2022 09:04:24 GMT

The 4th light (Voice) is solid amber on teh router as of this morning and I cannot make or receive voice calls. Please assist.

Re: Cannot make or receive VOIP calls

Highlinder — Tue, 25 Oct 2022 09:07:15 GMT

@AlanTutticornetHave you tried to re-start the router to see if the light changes back to green?

Re: Cannot make or receive VOIP calls

AlanTutticornet — Tue, 25 Oct 2022 09:51:32 GMT

Yes, I rebotted by disconnecting power adn alos I haev reset the hub. There are now three green lights but no light at all for Voice

Re: Cannot make or receive VOIP calls

Highlinder — Tue, 25 Oct 2022 10:20:06 GMT

@AlanTutticornet I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot make or receive VOIP calls

Addie15 — Tue, 25 Oct 2022 10:29:54 GMT

Hi there, thank you for escalating this. We have sent an invite to AlanTutticornet.

Re: Cannot make or receive VOIP calls

Lisa-P1987 — Thu, 27 Oct 2022 10:06:18 GMT

Update – We are still looking to help you AlanTutticornet. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂