topic Re: Phone line not working in Talk

Phone line not working

Mitchk80 — Sun, 23 Oct 2022 11:06:53 GMT

Check line status on phone. Unable to make or receive call and no dial tone. Broadband is working fine.
Performed all of the checks on Skys website but it hasn't resolved the problem.

Does anyone know how I can get the line checked and a fault reported please?

Re: Phone line not working

Mr+Flibbles+86 — Sun, 23 Oct 2022 11:14:12 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone line not working

Mr+Flibbles+86 — Sun, 23 Oct 2022 12:00:03 GMT

Update - After a private chat an external fault was found and an engineer has been booked