topic Re: something wrong with my land line in Talk

something wrong with my land line

AJ+SKY — Tue, 18 Oct 2022 10:52:51 GMT

When I phone my land line it is engaged and if I phone from my land line it ends the call. Where do go to find out if there are problems.

Re: something wrong with my land line

Daniel0210 — Tue, 18 Oct 2022 10:56:34 GMT

@AJ+SKY
If you haven’t already please try the troubleshooting in this link…
https://www.sky.com/help/articles/fix-phone-problems-start

Re: something wrong with my land line

AJ+SKY — Tue, 18 Oct 2022 11:02:13 GMT

It says there are no problems.

If I follow the link it asks me if I have interenet calls.

There should be a direct link to see if there is a problem with my land line, hopefully.

Re: something wrong with my land line

caesarome — Tue, 18 Oct 2022 11:36:19 GMT

@AJ+SKY

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: something wrong with my land line

Greenfingers001 — Tue, 18 Oct 2022 11:36:53 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: something wrong with my land line

Tom-W19 — Thu, 20 Oct 2022 11:40:30 GMT

Hi AJ+SKY

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.