topic I can’t believe still there is no service in Talk

Connection

Faten — Tue, 27 Sep 2022 08:58:32 GMT

The service doesn’t work and I have been waiting for long time

Re: Connection

Mark39 — Tue, 27 Sep 2022 09:07:47 GMT

If you're new to Sky and your Sky Broadband Hub has a Voice light on the front panel which is lit, is your phone plugged into the socket at the back of the Hub?

It won't work if it's plugged into the normal wall socket.

I can’t believe still there is no service

Faten — Mon, 17 Oct 2022 21:16:40 GMT

sky made an appointment for me in September 26! And until now I live without internet at my home!!
still struggling here

Re: I can’t believe still there is no service

Daniel0210 — Tue, 18 Oct 2022 04:43:06 GMT

@Faten

Please provide the full story. You aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no automatic contact from Sky but we can try to advise you.

Re: I can’t believe still there is no service

Chrisee — Tue, 18 Oct 2022 05:52:32 GMT

@Faten where the issue requires additional work by the network operator Openreach there is little Sky can do to speed things up. When the job is completed you should be compensated see Customer Auto-Compensation | Sky Help | Sky.com

Re: I can’t believe still there is no service

GD1 — Tue, 18 Oct 2022 07:02:00 GMT

@Faten I have merged your post to your existing thread that you raised for better clarity. You have yet to provide a full story so the forum can't help without further info.