topic Re: Landline not working in Talk

Landline not working

Lucy+Booth — Sun, 16 Oct 2022 16:39:54 GMT

My telephone line is telling calls that I am on the phone, but I am not!

I have no failing tone and unable to receive or make calls

I have tried all online support.

broadband is working

Re: Landline not working

Daniel0210 — Sun, 16 Oct 2022 16:47:20 GMT

@Lucy+Booth
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Landline not working

Addie15 — Mon, 17 Oct 2022 07:34:14 GMT

Hi there, thank you for escalating this. We have sent an invite to Lucy+Booth.

Re: Landline not working

Addie15 — Mon, 17 Oct 2022 15:01:26 GMT

Update-We have booked an engineer for this issue to be resolved, hence we consider this resolved on our end. If you need further help, please do not hesitate to get back to us. Thank you.