topic No Dial Tone in Talk

No Dial Tone

debster73 — Thu, 13 Oct 2022 20:52:38 GMT

I thought I had issues with my landline handset so purchased a new one, but it turns out its the line, I have braodband and seems unaffected by the no dial tone fault on the landline.... How do I go about raising a fault I just keep going round in circles with the online help and virtual bot?

Re: No Dial Tone

debster73 — Thu, 13 Oct 2022 20:53:30 GMT

PS I have tested the phones on another landline and they are working as normal!

Re: No Dial Tone

caesarome — Thu, 13 Oct 2022 21:09:44 GMT

Have you changed your broadband package recently or has the fault just started out of the blue ?

Re: No Dial Tone

debster73 — Thu, 13 Oct 2022 22:23:39 GMT

Line was crackling for a while before but put that down to the phone, then in the last week thought the phone was not working, but definately the line... no changes only satelitte wise but phone has worked since that happened just before the summer!

Re: No Dial Tone

caesarome — Fri, 14 Oct 2022 04:48:46 GMT

@debster73

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: No Dial Tone

Addie15 — Fri, 14 Oct 2022 07:11:47 GMT

Hi there, thank you for escalating this. We have sent an invite to debster73.

Re: No Dial Tone

Addie15 — Fri, 14 Oct 2022 14:06:25 GMT

Update-Engineer is booked to fix this issue. This query is considered resolved on our end, so we are closing this chat, but feel free to reach out if you need help with anything else. Thanks.