https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4122781#M77824 <P>The phone line is engaged to all calling in but will not dial out&nbsp;</P> Tue, 11 Oct 2022 17:50:51 GMT LawrenceT22 2022-10-11T17:50:51Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4122781#M77824 <P>The phone line is engaged to all calling in but will not dial out&nbsp;</P> Tue, 11 Oct 2022 17:50:51 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4122781#M77824 LawrenceT22 2022-10-11T17:50:51Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4122824#M77825 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3651275">@LawrenceT22</a>&nbsp;<BR />If you haven’t already please try the troubleshooting in this link…<BR /><A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">https://www.sky.com/help/articles/fix-phone-problems-start</A>&nbsp;</P> Tue, 11 Oct 2022 18:49:42 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4122824#M77825 Daniel0210 2022-10-11T18:49:42Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4123673#M77840 <P>No of this worked - I just need to report a fault that doesn't mean being in a queue for an hour&nbsp;</P> Wed, 12 Oct 2022 18:28:17 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4123673#M77840 LawrenceT22 2022-10-12T18:28:17Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4123684#M77841 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3651275">@LawrenceT22</a>&nbsp;</P> <P>Okay, it was worth a try, so&nbsp;I’ve escalated your post to Sky and the Escalation Team may get in touch with you but it won't be until tomorrow.<BR /><BR />Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have<STRONG> 48 hours </STRONG>to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within <STRONG>48 hours </STRONG>the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly. <BR /><BR />You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. <BR /><BR />This link explains the Community Messaging process.<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR />If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.</P> Wed, 12 Oct 2022 18:36:25 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4123684#M77841 Daniel0210 2022-10-12T18:36:25Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4123981#M77849 <P>Thank you for escalating this. We have sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Thu, 13 Oct 2022 08:48:54 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4123981#M77849 Greenfingers001 2022-10-13T08:48:54Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4125506#M77887 <P>Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks<BR />&nbsp;</P> Sat, 15 Oct 2022 09:17:29 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4125506#M77887 Mr+Flibbles+86 2022-10-15T09:17:29Z