topic Fed up with no customer service in Talk

Fed up with no customer service

Sueannoyed — Tue, 11 Oct 2022 16:36:18 GMT

Intermittent problem with incoming calls. Can you talk to anyone NO. The only person you get is someone saying look at the back of the router. And check plugs etc. Do they think we are 5 years old. How do I get an engineer to visit. .......?..

Re: Fed up with no customer service

GD1 — Tue, 11 Oct 2022 16:47:57 GMT

@Sueannoyed Unfortunately the advisers do need to follow certain steps.

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Fed up with no customer service

Daniel0210 — Tue, 11 Oct 2022 16:49:20 GMT

@Sueannoyed

Whoever is telling you this is trying various troubleshooting methods before confirming the need for an engineer visit, so if you haven’t already please try the troubleshooting in this link…
https://www.sky.com/help/articles/fix-phone-problems-start

Re: Fed up with no customer service

Greenfingers001 — Wed, 12 Oct 2022 07:58:48 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Fed up with no customer service

Addie15 — Fri, 14 Oct 2022 08:15:26 GMT

Update-We have not received a response to our invite. So after 48 hours, we are closing this. Please get back to us if you still need help, so we can re-escalate this for you. Thanks.