topic Landline is not working in Talk

Landline is not working

nmills — Mon, 10 Oct 2022 12:56:38 GMT

Landline is not working (for the second time in a month) and need to escalate to get real help frpom Sky or Openreach. Who do I telephone to get this dealt with? The online help only takes me so far before it asks me something that is not relevant!

Re: Landline is not working

Daniel0210 — Mon, 10 Oct 2022 12:58:13 GMT

@nmills
If you haven’t already please try the troubleshooting in this link…
https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline is not working

nmills — Mon, 10 Oct 2022 12:59:44 GMT

Yes I have ttried this and it asks about whether the @Voice Light' is on or off. I do not have a voice light!

Re: Landline is not working

Daniel0210 — Mon, 10 Oct 2022 13:02:02 GMT

@nmills

Have you tried the help for 'I do not have internet calls'

Re: Landline is not working

nmills — Mon, 10 Oct 2022 13:03:12 GMT

No I have not. Will try that now. Thanks