topic Re: No Line message on handset. in Talk

No Line message on handset.

Phill+Power — Sat, 08 Oct 2022 14:10:37 GMT

Just bumped into an ex work colleague who said he`d been trying to ring me at home for months but the line was dead, after speaking to the wife we realised that we had not had a domestic phone call via the handset since we got Sky reinstalled over a year ago so have basically been paying for something that we have never received.

Re: No Line message on handset.

Daniel0210 — Sat, 08 Oct 2022 14:14:47 GMT

@Phill+Power
If you haven’t already please try the troubleshooting in this link…
https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-have-i...

edit: above link doesn't appear to be working. See if this one works

https://www.sky.com/help/articles/fix-phone-problems-start

Re: No Line message on handset.

Mark39 — Sat, 08 Oct 2022 14:15:49 GMT

@Phill+Power wrote:

Just bumped into an ex work colleague who said he`d been trying to ring me at home for months but the line was dead, after speaking to the wife we realised that we had not had a domestic phone call via the handset since we got Sky reinstalled over a year ago so have basically been paying for something that we have never received.

Unless you have a call package, you don't pay for your landline.

Does your broadband Hub have a 'Voice' light and is it lit? If so your phone needs to be plugged into the socket at the back of the Hub. It won't work via the wall socket.

Re: No Line message on handset.

Phill+Power — Sat, 08 Oct 2022 14:33:55 GMT

Thanks both for your offers of help. 😊

Phone is connected via the hub as was set up by the Sky engineer and handset is fully charged and displays a No Line message.

Nothing suggested in the Sky help has made any difference.

Blessing in disguise not having been paying for the LAN line but in all honest I should have noticed the problem sooner so couldn`t really complain in any event.

Re: No Line message on handset.

Mark39 — Sat, 08 Oct 2022 14:42:46 GMT

Is the Voice light green? Try restarting your Hub, by switching off at the plug for 30 seconds

Re: No Line message on handset.

Phill+Power — Sat, 08 Oct 2022 14:54:52 GMT

Voice light green both before and after a reboot of the hub.

Re: No Line message on handset.

Mark39 — Sat, 08 Oct 2022 15:20:10 GMT

Looks like you'll need to report a fault to Sky.

The quickest way to do that is to call, if you have the means.

Or we can flag your post to Sky and the Community messaging team may be able to help via their online messaging service, later today or possibly tomorrow. Note that it's designed that you check back from time to time for an update - Sky's responses aren't immediate.

Let us know if you prefer the messaging option.

Re: No Line message on handset.

Daniel0210 — Sat, 08 Oct 2022 15:23:40 GMT

@Phill+Power

In case you aren't aware when there is a total loss of Sky Broadband or Sky Talk you will possibly be eligible for auto compensation. See this link https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once it’s fixed. It will come in the form of a credit appearing on your account.

Re: No Line message on handset.

Phill+Power — Sat, 08 Oct 2022 15:34:10 GMT

Thanks Mark and Daniel respectively 😉

Could you flag my problem with Sky for me please.

Sorting the issue for any future use willbe good enough for me in all honesty.

Re: No Line message on handset.

Mark39 — Sat, 08 Oct 2022 15:57:25 GMT

Ok, I've alerted Sky. Look out for a blue chat 'bubble' towards the bottom of the page and an email or private message inviting you to chat online.

Re: No Line message on handset.

Phill+Power — Sat, 08 Oct 2022 16:10:22 GMT

Thank you 👍

Re: No Line message on handset.

Tom-W19 — Sun, 09 Oct 2022 08:57:57 GMT

Thanks for escalating. We've sent an invite to Phill+Power.

Re: No Line message on handset.

Greenfingers001 — Sun, 23 Oct 2022 07:07:55 GMT

Update:

After further troubleshooting it appears to be a handset issue, customer trying another handset, the chat has been closed now due to no reply for 48 hours. Please re escalate should further assistance be required.

Thanks again for the escalation enjoy the rest of the weekend 🙂

Re: No Line message on handset.

Phill+Power — Wed, 26 Oct 2022 16:06:40 GMT

Thanks to all, issue now resolved, a new telephone was required.