topic Re: Landline in Talk

Landline

Boblauris — Sun, 02 Oct 2022 17:13:51 GMT

My landline will receive incoming calls but when I make outgoing calls I get the engaged signal for every single number except emergency services. Internet is working fine. I bought a new handset with the same results.

I am elderly and in poor health and do not have a mobile phone.
I have spoken to Sky rep who (after running tests) said he would book an engineer then broke off and said that an outage had been reported and it would be resolved as they were working on it. That was on Thursday. I can't find a report of an outage on Sky's site or on any of the sites that record them.
I really need my phone as I am largely housebound.

can anyone help please?

thank you

Re: Landline

Daniel0210 — Sun, 02 Oct 2022 17:41:34 GMT

@Boblauris

If you only spoke to Sky on Thursday they pass any fault on to Openreach to investigate and fix. They generally try to fix in 3 working days so tomorrow (Monday) will be day 2.

Re: Landline

Mr+Flibbles+86 — Mon, 03 Oct 2022 07:27:08 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline

Mr+Flibbles+86 — Wed, 05 Oct 2022 07:36:17 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks