topic Re: Land Line NOT working in Talk

Land Line NOT working

SLAPPY — Tue, 04 Oct 2022 13:25:05 GMT

I do not use my home phone often so can not say when teh issue may have started.

My home phone line has no dial tone.

I can not make calls out, and do not receive calls coming in.

I have used both the hands free phones in the house as well as a corded one and still nothing.

As an aside I am hugley frustrated that I have had to waste most of the morning trying to access what should be simple help to get the line checked. Help which will now take Days and chould have been a simple 5 minuite chat on a phone with sky.

Re: Land Line NOT working

GD1 — Tue, 04 Oct 2022 13:31:04 GMT

@SLAPPY I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Land Line NOT working

Addie15 — Tue, 04 Oct 2022 13:31:19 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Land Line NOT working

Addie15 — Tue, 04 Oct 2022 14:35:36 GMT

Update-We have booked an engineer for this issue. The query is considered resolved on our end, so we are closing this chat. Please get back to us if we can help with anything else. Thanks.