topic Porting a land line number in Talk

Porting a land line number

Sally52 — Mon, 03 Oct 2022 10:47:54 GMT

I move to a new flat and Sky on 10th and have been given a new landline number .

I leave my old flat and fibre broadband on 17th, how can I port my existing landline number?

Do I contact Sky or existing provider - Hyperoptic?

Re: Porting a land line number

Highlinder — Mon, 03 Oct 2022 11:06:15 GMT

@Sally52It would seem that if you asked Sky to port the number at order time, but your old provider has said no, or is this something that you thought about after making the order to Sky?

Re: Porting a land line number

Sally52 — Mon, 03 Oct 2022 13:02:55 GMT

I indicated that I would like to port my number and my confirmation from Sky just allocated a new number without any mention that I could see about porting my old number - hence my panic..

Re: Porting a land line number

Mark39 — Mon, 03 Oct 2022 13:14:21 GMT

From Sky's help:

"If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number"

https://www.sky.com/help/home/sky-talk/joining-sky-talk/switching-to-sky-talk/articles/switching-to-sky-broadband

Did you have a digital phone connection with Hyperoptic - one where the phone was provided via the fibre,optic broadband service? If so, that may be the reason why Sky can’t port your phone number.

Re: Porting a land line number

Sally52 — Mon, 03 Oct 2022 13:18:45 GMT

Yes, @Mark39 It was originally an old fashioned BT landline that I ported when I switched to fibre.

Do you think that makes it impossible?

BTW I have emailed Hyperpptic as well and am waiting for reply

Re: Porting a land line number

Mark39 — Mon, 03 Oct 2022 13:25:34 GMT

@Sally52 I can't say for certain, but there have been a number of posts suggesting difficulties when porting to or from a digital phone service. You might want to check directly with Sky.

Re: Porting a land line number

Sally52 — Mon, 03 Oct 2022 13:38:21 GMT

Thanks @Mark39

Will do so