topic Re: Crackling phone line in Talk

Crackling phone line

cjames — Wed, 07 Sep 2022 18:31:31 GMT

My phone line is terrible. Can't hear what anyane is saying and they can't hear me. Crackling and noise really loud. Tried the rigmarole of disconnecting etc. but no joy at all. My phone line has always been dodgy but this is now ridiculous. Can this please be escalated?

Re: Crackling phone line

Highlinder — Wed, 07 Sep 2022 18:35:55 GMT

@cjamesIs your broadband working properly?

Re: Crackling phone line

cjames — Wed, 07 Sep 2022 18:43:10 GMT

Yes. No problems with the broadband at all.

Re: Crackling phone line

Mr+Flibbles+86 — Thu, 08 Sep 2022 10:30:17 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Crackling phone line

Mr+Flibbles+86 — Sun, 11 Sep 2022 07:20:12 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Crackling phone line

Graham+Horsefair — Fri, 30 Sep 2022 14:54:28 GMT

I am experiencing a very similar problem. Calls by land line develop crackling noise after a minute or two. It has been noticeable for some time but is worse now - it was just irritating, but now it can be so loud that conversation is impossible. have tried all suggested cures but none work. The problem is the same on cordless and corded phones. Broadband appears to be unaffected. Micro filter is integrated in splitter. I conclude that the problem must be in the incoming line. How do I proceed?

Re: Crackling phone line

Highlinder — Fri, 30 Sep 2022 14:58:50 GMT

@Graham+HorsefairIf you can make a call then call Sky to report this if your broadband is uneffected by this.

Just dial 150 on your landline, when asked the nature of the call say " Technical ", you maybe asked for a mobile number give this, but DO NOT hang up, this should then drop your into the queue to speak to an advisor.

Re: Crackling phone line

Greenfingers001 — Fri, 30 Sep 2022 15:04:29 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Crackling phone line

Lisa-P1987 — Sun, 02 Oct 2022 16:00:05 GMT

Update – We are still looking to help you Graham+Horsefair. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Crackling phone line

Graham+Horsefair — Mon, 03 Oct 2022 13:21:29 GMT

I have just tried the phone with the microfilmed replaced with an earlier unit. The crackling noise started after about 10 seconds. I believe that I have tried every feasible configuration to dete,Rhine the source, and the only explanation is that it is outside my boundary I e on the line.

Re: Crackling phone line

Daniel0210 — Mon, 03 Oct 2022 13:23:38 GMT

@Graham+Horsefair

Woukd you like your issue re-escalating to Sky as it appears you didn't fully engage in it last time?

Re: Crackling phone line

Lisa-P1987 — Thu, 06 Oct 2022 12:20:33 GMT

Update - We spoke to Graham+Horsefair, after a few checks, we have booked an engineer. 🙂

Re: Crackling phone line

Graham+Horsefair — Mon, 10 Oct 2022 12:53:28 GMT

The man from Openreach tested everything thoroughly and concluded that the problem was a faulty Sky line filter. He replaced it, and since then I have notvheard any of the crackling sound effects. Fingers crossed. Thanks to all who were involved.

Re: Crackling phone line

Graham+Horsefair — Mon, 10 Oct 2022 17:02:00 GMT

I spoke too soon. After a couple of days with no disturbance, a call just now was invaded by crackling as loud as ever - continuous crackle with occasional squeaks and crescendos. Where do we go from here? It is not something I. can live with.

Re: Crackling phone line

caesarome — Mon, 10 Oct 2022 18:36:12 GMT

I have alerted the messaging team again for you, so the same as last time and look out for their chat bubble sometime tomorrow.

Re: Crackling phone line

Greenfingers001 — Tue, 11 Oct 2022 08:35:29 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Crackling phone line

Greenfingers001 — Thu, 13 Oct 2022 09:27:06 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Crackling phone line

Graham+Horsefair — Thu, 13 Oct 2022 11:58:03 GMT

It doesn't seem logical to close my problem down before an answer is found. The crackling on the. line still occurs - it wa severe from the outset this morning. What further checks can be made?

Re: Crackling phone line

Daniel0210 — Thu, 13 Oct 2022 12:00:31 GMT

@Graham+Horsefair

Would you like your issue re-escalated to Sky. It doesn't appear you engaged in the chat. It automatically closes if you don't respond in 48 hours whether the problem is resolved or not.

Re: Crackling phone line

Graham+Horsefair — Thu, 13 Oct 2022 12:13:24 GMT

Yes, I need a resolution of this problem which makes landline calls very difficult.