topic Re: Phone line not working in Talk

Phone line not working

Jan+Sargeson — Sat, 01 Oct 2022 10:22:42 GMT

I am new to sky only just been taken over and my phone line isn't working I have tested the phone in another port and that works fine so it's not the equipment can't seem to be able to talk to a human so here I am

Re: Phone line not working

GD1 — Sat, 01 Oct 2022 10:33:56 GMT

@Jan+Sargeson Is there a voice light on the hub?

Re: Phone line not working

Daniel0210 — Sat, 01 Oct 2022 10:34:04 GMT

@Jan+Sargeson

Try this troubleshooting

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Phone line not working

Jan+Sargeson — Sat, 01 Oct 2022 10:44:57 GMT

Yes the voice light is on

Re: Phone line not working

Jan+Sargeson — Sat, 01 Oct 2022 10:50:53 GMT

I have tried the trouble shooting it's not working there is no dial tone

Re: Phone line not working

Highlinder — Sat, 01 Oct 2022 12:13:57 GMT

@Jan+Sargeson Did you try the phone in the back of the router if your voice light is on.