topic Re: Landline not working in Talk

Re: Landline not working

kidster123 — Fri, 30 Sep 2022 17:51:27 GMT

I am having this same issue, a week ago or so an openreach engineer came out, said all the landline was fine no issues and now if i call landline engaged tone and i cannot dial out

Nothing has been changed since a week and no upgrades to package either

Can someone help

Did line check status and everything is good and up and running, did troubleshooting disconnecting everything turn on and turn off tried different phones and still nothing. I do not have internet calls so this is nothing to do with the issue @Addie15 can you assist please

Re: Landline not working

caesarome — Fri, 30 Sep 2022 18:51:42 GMT

@kidster123

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline not working

Addie15 — Sat, 01 Oct 2022 07:20:16 GMT

Hi there, thank you for escalating this. We have sent an invite to kidster123.

Re: Landline not working

Addie15 — Sat, 01 Oct 2022 09:38:42 GMT

Update-We have booked an engineer for this issue, hence we are closing this chat as it has reached a resolution on our end. Please reach out if we can help with anything else. Thank you.