topic FTTP migration from BT, no Sky Talk VOIP (router light is orange) in Talk

FTTP migration from BT, no Sky Talk VOIP (router light is orange)

whitmanthecat — Tue, 27 Sep 2022 21:15:10 GMT

Hello all, I have migrated my FTTP service from BT and been active for two weeks. The broadband side works (but has an issue - I may post in the other forum section) but there is no Sky Talk service.

The Sky router has the orange light for calls and status stuck at Connecting. I did complete the online form, but had a text the following day to say that form was cancelled as I already have an open case.

I have not raised anything already, nor can I find anything in My Sky about any faults raised. If the absence of Talk is automatically detected at Sky's end, I can sit and wait as a landline is not critical. Though I am not sure if I should flag this up manually to ensure it is being looked at?

Re: FTTP migration from BT, no Sky Talk VOIP (router light is orange)

Mark39 — Tue, 27 Sep 2022 22:17:55 GMT

Yes, you would need to report a fault with Sky, but first, have you tried restarting your Hub by switching it off at the plug for 30 seconds?

Re: FTTP migration from BT, no Sky Talk VOIP (router light is orange)

whitmanthecat — Tue, 27 Sep 2022 23:22:38 GMT

@Mark39 wrote:
Yes, you would need to report a fault with Sky, but first, have you tried restarting your Hub by switching it off at the plug for 30 seconds?

Yes, I have tried a restart, and also the reset as shown on the website guide for orange light issues.