https://helpforum.sky.com/t5/Talk/Number-not-recognised/m-p/4109073#M77485 <P>Hi&nbsp;</P><P>Since &nbsp;my son changed from sky to Bt whenever I call him now it says 'number not recognised'. I tried resetting our sky router but still get same message. &nbsp;I can call him on my virgin mobile ok. He hasn't blocked me he assures me!</P> Sun, 25 Sep 2022 17:27:58 GMT sheilapye 2022-09-25T17:27:58Z https://helpforum.sky.com/t5/Talk/Number-not-recognised/m-p/4109073#M77485 <P>Hi&nbsp;</P><P>Since &nbsp;my son changed from sky to Bt whenever I call him now it says 'number not recognised'. I tried resetting our sky router but still get same message. &nbsp;I can call him on my virgin mobile ok. He hasn't blocked me he assures me!</P> Sun, 25 Sep 2022 17:27:58 GMT https://helpforum.sky.com/t5/Talk/Number-not-recognised/m-p/4109073#M77485 sheilapye 2022-09-25T17:27:58Z https://helpforum.sky.com/t5/Talk/Number-not-recognised/m-p/4109074#M77486 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3535621">@sheilapye</a>&nbsp; Resetting a router won;t help as it's likely the issue is on their end or with BT.</P> Sun, 25 Sep 2022 17:31:28 GMT https://helpforum.sky.com/t5/Talk/Number-not-recognised/m-p/4109074#M77486 GD1 2022-09-25T17:31:28Z