topic Re: VOIP & Broadband Upgrade in Talk

VOIP & Broadband Upgrade

Goldy1486 — Sun, 25 Sep 2022 11:22:21 GMT

I'm due, at last, my Openreach connection on 30/9 as part of my BB upgrade from Superfast to Ultrafast. I understand that my existing Sky Talk service via copper will no longer be available. Once my compatiable phone is plugged into my Sky broadband hub will VOIP become automatically available and will I use my existing phone number? If not do

i need a conversation with customer services before hand?

Re: VOIP & Broadband Upgrade

GD1 — Sun, 25 Sep 2022 11:30:48 GMT

@Goldy1486 It should just happen automatically.

Re: VOIP & Broadband Upgrade

Highlinder — Sun, 25 Sep 2022 14:08:30 GMT

@Goldy1486You do understand that the phone you are using just now can be used when your services change after the upgrade.

Re: VOIP & Broadband Upgrade

TimmyBGood — Mon, 26 Sep 2022 07:32:45 GMT

@Goldy1486

However it's worth noting that while the underlying transport mechanism becomes VOIP because there's no longer any PSTN provision at the address, the service is still Sky Talk charged at the cost per minute designated by the bundle (Sky Pay As You Talk / Sky Talk Evenings & Weekends Extra / Anytime Extra / International Extra). Anything you see on the Sky billing details describing Sky Talk Internet as 'free' is distinctly misleading.